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Warranty

Warranty
Printer Drivers

Telpar Standard Product Warranty
For one (1) year after shipment of the printer product to the
Buyer, Telpar warrants the product against defects in materials and workmanship provided the product has been operated
and maintained in accordance with manufacturer’s operating and maintenance specifications.

This warranty
specifically excludes ribbons, paper and other consumable items.

This warranty is in lieu of
any and all other warranties, expressed or implied.

Telpar makes no other warranty and buyer
specifically waives any other warranties, including warranties of merchantability or fitness for a particular purpose.
There are no warranties which extend beyond those described herein.

Telpar’s liability hereunder is limited to
the repair or replacement of defective parts. This liability does not extend to normal wear and tear. Telpar will,
solely at its option, remedy all valid warranty claims either by:

  • Repairing or replacing the defective unit at Telpar’s factory; or
  • Repairing or replacing the defective subassembly at Telpar’s factory.

If so directed by Telpar, the Buyer shall return the defective unit or subassembly, transportation prepaid by the
Buyer, to Telpar’s factory. After repair or replacement has been accomplished, Telpar will return the unit or
subassembly, transportation prepaid by Telpar, to the Buyer.

As a precondition to any warranty service,
prior to return of any units or subassemblies to Telpar by the Buyer, Buyer must contact Telpar’s Order
Administration Services and receive authorization in the form of a Return Material Authorization (RMA) number.
Telpar reserves the right to refuse any goods it has not previously authorized for return, or any goods shipped
without transportation prepaid. No warranty shall apply to any damage resulting from or caused by buyer, if buyer
shall make any changes, modifications, additions or deletions of hardware, software or firmware in the printer
products sold hereunder without Telpar’s advance written consent.

Printer Mechanism
For
one (1) year after shipment of the printer product to Buyer, Telpar warrants the product against defects in
materials and workmanship provided the product has been operated and maintained in accordance with manufacturer’s
operating and maintenance specifications. This warranty specifically excludes ribbons, paper and other consumable
items.

Product Repair Warranty
Telpar warrants repairs and parts used for ninety (90)
days. Warranty applies only to the actual repairs performed, and excludes problems not worked on.

Telpar Warranty Statement (PDF 126 KB)

To request a Return
Material Authorization (RMA) Number:

Contact Telpar at 1-800-546-7599 or 603-750-7237 to
open a call for return products, repairs and warranty repairs.

For Telpar Warranty/RMA
Service

Please provide Telpar with the following information:

  • Serial number
  • Model Number
  • Contact name and phone number and email address
  • Problem description
  • The address where the equipment is to be shipped BACK to

** PLEASE NOTE: Indicate if a certificate of compliance or non-conformance is required.
** PLEASE NOTE: Indicate
when the product must be returned if time sensitive as our normal repair lead times are 2 weeks.

The
customer must write the Return Authorization Number (work order #) on the outside of the
package they are returning to insure prompt processing of their repair.

The Customer must indicate if a
price quote is required before the unit is repaired.

The Customer will be given an RA number for each unit
to be sent to Telpar’s location in Dover NH for repair.

The Customer will be informed that their unit should
be shipped to Telpar’s Dover NH Depot for repair.

Ship To Address Is:
Telpar
265 Foster Street
Littleton, MA 01460 USA

LIST RA# on the outside of the package

A Telpar representative will call the Customer back
with a price quote, if required.

Please be aware that NO work will commence until the price quote has been approved by the Customer.

All repairs have a warranty of 90 days from date of the repair.

Put our experience to work
for you. Contact Us to learn more
about how Telpar can help you with your printing solutions.